AgoraPulse

AgoraPulse is the social media management platform Emeric Ernoult and Benoit Hediard bootstrapped from Paris in 2011, specifically designed for social media agencies and in-house teams that need to demonstrate measurable return on investment. Unlike Buffer or Hootsuite, AgoraPulse built its entire product around the reporting workflow: customizable client-facing reports that show growth, engagement, and publishing performance — the deliverable that every social media agency needs monthly. The company grew to $20M+ ARR by winning the social media agency segment through deep feature investment in inbox management (all comments and mentions across platforms in one queue, assignable to team members), competitor analysis, and white-label PDF reports. AgoraPulse's customer success and onboarding process was unusually hands-on for a mid-market SaaS — every new customer got a live onboarding call — which drove retention rates above 95% and made expansion revenue from upsells predictable.